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ORDER PROCESSING TIME
Most orders are processed for shipment within 5-7 business days.
This does not apply to items marked as “Pre-order” or “Pre-sale”; which will include an estimated time-frame for when the pre-sale products will be available to begin shipping
If you place an order containing both in-stock & pre-order items, your order will not ship until all products are in stock.
If you want your non pre-order items to ship sooner, please place 2 separate orders.
A confirmation email will be sent to the email address you provided when you placed your order.
An additional shipping notification email with tracking information will be sent when your order is shipped.
Please be sure that this is an email address you check regularly and that it is typed correctly.
Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be charged at checkout.
SHIPMENT METHODS AND TIMES
Shipping costs vary per region/country and weight. Please use the shipping estimator at checkout to see the shipping rates for your order.
This is the official EUROPEAN Blackbraid webstore and all orders placed on this site ship from SWEDEN. If you instead want to order from the US webstore instead, please go to https://blackbraid.us.
Both the US & EUROPE webstores ship internationally, but rates, methods, and fulfillment times will vary.
Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.
Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your order has shipped, and you haven’t received it within the estimated arrival time, do check your local post office to ask if there are any orders waiting for you there.
SHIPPING MATERIALS
Orders of only Vinyl LPs are shipped in corner protecting vinyl mailers.
Orders containing Vinyl LPs bundled with other products will be shipped in larger boxes to accommodate the order.
Orders of 1 LP & with flat items (such as stickers or patches) and/or 1 garment may still be shipped in flat vinyl mailers when garment size allows.
We do not take requests for customized packing methods and/or additional packing materials for LPs.
Orders of just CD’s ship in ultra-lite CD Gator mailers or padded bubble mailers.
We recommend ordering small and/or flat items such as patches & stickers with other items to avoid unnecessary shipping charges.
For tracked mail; shipping a patch in an envelope costs the same as shipping a T-shirt.
We no longer offer untracked options due to increased risk of parcel loss and/or fraud.
Specialty gift wrap is not offered.
ORDER CANCELLATION & CANCELLATION ABUSE / FRAUD
Once an order is placed it is considered to be "processing" and cannot be cancelled. This is an order abuse & fraud prevention policy.
If you wish to return an order for a refund after you receive it, please first email Support@Blackbraid.EU to request a return.
Cost of return shipping is the customer's responsibility for voluntary returns that are not the result of an incorrect or defective item.
