EU Webstore Order & Shipping Policies

ORDER CORRESPONDANCE

All correspondences regarding your orders from Blackbraid.EU (Including order confirmations, tracking information, etc.) will be sent from Support@Blackbraid.EU.

If you have not received your order confirmation or tracking emails; please make sure to check your SPAM folder for these messages.
To avoid our emails being filtered, please check the “Spam” folder in your email. If you find our email there please select the confirmation message and click “Not Spam” to add us onto your known email recipients. This will help future messages to get through.

If you have any questions regarding an order you have placed, please email Support@Blackbraid.EU.

Please do not contact us via social media with any questions regarding your order.
All webstore support is handled via email. 

 

ORDER PROCESSING TIME

Most orders are processed for shipment within 5-7 business days.

This does not apply to items marked as “Pre-order” or “Pre-sale”; which will include an estimated time-frame for when the pre-sale products will be available to begin shipping

If you place an order containing both in-stock & pre-order items, your order will not ship until all products are in stock.
If you want your non pre-order items to ship sooner, please place 2 separate orders. 

A confirmation email will be sent to the email address you provided when you placed your order. 
An additional shipping notification email with tracking information will be sent when your order is shipped. 
Please be sure that this is an email address you check regularly and that it is typed correctly.

Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be charged at checkout.

 

SHIPMENT METHODS AND TIMES

Shipping costs vary per region/country and weight. Please use the shipping estimator at checkout to see the shipping rates for your order. 

This is the official EUROPEAN Blackbraid webstore and all orders placed on this site ship from SWEDEN. If you instead want to order from the US webstore instead, please go to https://blackbraid.us.

Both the US & EUROPE webstores ship internationally, but rates, methods, and fulfillment times will vary. 

Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.

Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your order has shipped, and you haven’t received it within the estimated arrival time, do check your local post office to ask if there are any orders waiting for you there.


SHIPPING MATERIALS 
Orders of only Vinyl LPs are shipped in corner protecting vinyl mailers.
Orders containing Vinyl LPs bundled with other products will be shipped in larger boxes to accommodate the order.
Orders of 1 LP & with flat items (such as stickers or patches) and/or 1 garment may still be shipped in flat vinyl mailers when garment size allows.
We do not take requests for customized packing methods and/or additional packing materials for LPs. 
Orders of just CD’s ship in ultra-lite CD Gator mailers or padded bubble mailers. 


We recommend ordering small and/or flat items such as patches & stickers with other items to avoid unnecessary shipping charges.
For tracked mail; shipping a patch in an envelope costs the same as shipping a T-shirt.


We no longer offer untracked options due to increased risk of parcel loss and/or fraud. 
Specialty gift wrap is not offered.   


ORDER CANCELLATION & CANCELLATION ABUSE / FRAUD 
Once an order is placed it is considered to be "processing" and cannot be cancelled. This is an order abuse & fraud prevention policy. 

If you wish to return an order for a refund after you receive it, please first email Support@Blackbraid.EU to request a return. 
Cost of return shipping is the customer's responsibility for voluntary returns that are not the result of an incorrect or defective item. 

FRAUD PREVENTION
This webstore has fraud prevention measures in place and will automatically cancel orders deemed “high-risk” for fraudulent activity.
Any orders placed with IP or billing addresses in countries other than the shipping address or shipping to international freight forwarding services are likely to be flagged as fraudulent and cancelled. 

If your order has been incorrectly canceled for suspected fraud, please ensure you are not connected to a VPN that is making your IP appear as another country.   

RETURNS & EXCHANGES
We do allow returns & exchanges of unworn, unwashed, garments & unopened media within 7 days of delivery.
This webstore is not responsible for the shipping costs for voluntary exchanges and/or undamaged returns.
If you would like to return or exchange your order, please email Support@Blackbraid.EU to request an exchange.

RETURNS MUST BE DELIVERED DIRECTLY TO THE WAREHOUSE ADDRESS - RETURNS SENT TO DELIVERY PICKUP POINTS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER BY THE DELIVERY POINT.
If you are making a voluntary return for which you are buying your own postage; ensure you are using a “Door-to-Door” shipping method. Returns left at pickup-points will not be collected by our warehouse staff and will not be accepted.

*Please note that most of the merchandise on this webstore is produced in small or limited quantities. Therefore we cannot guarantee all sizes of a particular garment will be available for exchange.
*Custom and/or made-to-order items are not eligible for exchange or return unless there is a defect with the product.  
Returns of webstore orders CANNOT be made in-person at concerts and vice versa.

 

INTERNATIONAL CUSTOMS & IMPORT DUTIES/FEES
International buyers are responsible for any customs and import taxes that their country may apply to their order. 
We have no control over whatever fees your country may charge on imports and any such fees are entirely the responsibility of the customer. 
Customs forms for Blackbraid.eu orders will be marked as “merchandise” and with their actual purchase value; Orders will not be marked as “Gift” or with falsified values to avoid import taxes.
Blackbraid.eu is not responsible for delays due to customs.
We also highly recommend that international buyers provide valid phone numbers and follow their order tracking information closely. Often times your country's customs department may need to reach out to you after receiving the parcel and if they have any trouble contacting you, they may return your parcel as “Unclaimed”.  

Orders returned to sender as “unclaimed”, “duties unpaid/rejected by receiver”, or “undeliverable” will be refunded sans-shipping costs.

USA Customers: Please place your orders via our US webstore https://blackbraid.us.

GERMAN customers: Please note that your country's regulations for fees on imported goods have changed as of 2021. Please see this Deutsche Post announcement for details. 

  

PROBLEMS WITH DELIVERY

If you have not received your order within the estimated shipping times; please first refer to the tracking information provided to see if your order is still in transit or if there was a problem with delivery to your address.

If your parcel is determined missing by the postal service, please contact Support@Blackbraid.EU to arrange a refund or replacement. Please note that the postal service will not consider a package as “Missing” until 30 days after the last tracking scan. 

If your parcel is damaged in transit; please email photos of the damaged shipping packaging & damaged goods to Support@Blackbraid.EU within 48hrs of receipt. This is required in order to file a damage report with the postal services. Replacements for damaged goods cannot be issued without photographic proof of the damaged shipping packaging or more than 48hrs after confirmed parcel delivery. 
Please note that minor “bumps” to the corners of paper LP sleeve or gatefold packaging are not eligible for damage claims; however larger bends, dents, and water damage, can be claimed and covered as damage.

Shipping vinyl in hot weather: Please note the vinyl packages left out in hot weather can cause discs to warp. 
All vinyl is stored in a temperature controlled facility and inspected prior to shipping. 
We are not responsible for any warping that occurs in transit due to hot weather conditions. 
If you are concerned about warping, please have your parcel shipped to a post office / PO Box for pickup so it is not left outside in the sun.  
We will however assist with replacements for warping caused by physical damage to the shipping package. Please contact us with photos of the damages which clearly shows the damage & shipping labels for assistance.

If the postal service has confirmed an order as delivered but you are unable to find the parcel; we are unable to replace or refund these orders. In these cases you will need to work with the postal service to locate the parcel. 

INTERNATIONAL BUYERS: In most cases, delivery delays of international orders are due to packages being held by your country’s customs office for import duties and/or taxes owed. International buyers are responsible for any customs and import taxes that may apply to their order and Blackbraid.us is not responsible for delays due to customs or packages returned to sender by customs for lack of required action on behalf of the recipient.

Orders returned to sender as “undeliverable” will be refunded sans-shipping costs.

 

DIGITAL MOCKUP ACCURACY

We do our best to ensure the digital mocks displayed of our products are as accurate as possible. However please be aware thats some screens may display colors differently than others & because of this the colors of your printed products may differ form the digital mockup. 

Also, please be aware that the sizing & placement of screen-printed images on garments may very depending on the garment’s physical size. The digital Mockups intended to display the average size & placement of printed graphics on the garment.

 

PRINTED GARMENT CARE & LONGEVITY

Most apparel merchandise on this website (shits, hoodies, ext) are our graphics printed onto pre-existing blank garments. Product listings include the brand/model number of the blank garment used to aid customers in ordering the correct size & to be as transparent as possible about the garments being purchased. 

Please note that the garments are not washed after being printed and may have a faint vinegar/chemical smell from the printing process. This will be removed in washing. 

Printed garments also may crack and/or peel slightly over time with repeated use and washing; this is a normal feature of printed garments. Print cracking on very thin lines or small pointed corners is especially common. The best practice for preserving the quality of your printed garments is to wash them inside out and air dry them. 

 

AUTOGRAPHS

This webstore does not offer autographs upon request. This is physically impossible as the band is located in the US and this store ships from SWEDEN.