EU Webstore Order & Shipping Policies
All correspondences regarding your orders from Blackbraid.eu (Including order confirmations, tracking information, etc.) will be sent from firstname.lastname@example.org, email@example.com, or the official Shopify Shop app.
If you have not received your order confirmation or tracking emails; please make sure to check your SPAM folder for these messages.
To avoid our emails being filtered, please check the “Spam” folder in your email. If you find our email there please select the confirmation message and click “Not Spam” to add us onto your known email recipients. This will help future messages to get through.
If you have any questions regarding an order you have placed, please email firstname.lastname@example.org.
Please do not contact us via social media with any questions regarding your order. All webstore support is handled via email.
ORDER PROCESSING TIME
Most orders are processed for shipment within 10-21 business days.
This does not apply to items marked as “Pre-order” or “Pre-sale”; which will include an estimated time-frame in the product description for when the pre-sale products will be available to begin shipping.
If you place an order containing both in-stock & pre-order items, your order will not ship until all products are in stock.
If you want your non pre-order items to ship sooner, please place 2 separate orders.
A confirmation email will be sent to the address you provided when you placed your order once your package has been packed and is ready to ship. Please be sure that this is an email address you check regularly and that it is typed correctly.
Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be charged at checkout.
SHIPMENT METHODS AND TIMES
Shipping costs vary per region/country and weight. Please use the shipping estimator at checkout to see the shipping rates for your order.
This is the official EUROPEAN Blackbraid webstore and all orders placed on this site ship from The Netherlands. If you instead want to order from the US webstore instead, please go to https://blackbraid.us/merch-shop/.
Both the US & EUROPE webstores ship internationally, but rates, methods, and fulfillment times will vary.
Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.
Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your order has shipped, and you haven’t received it within the 10-21 business days period mentioned above, do check your local post office to ask if there are any orders from WESHIPVINYL as this is the shipping name we use on our packages. Your order might be waiting for you there.
INTERNATIONAL CUSTOMS & IMPORT DUTIES/FEES
International buyers are responsible for any customs and import taxes that their country may apply to their order.
We have no control over whatever fees your country may charge on imports and any such fees are entirely the responsibility of the customer.
Customs forms for Blackbraid.us orders will be marked as “merchandise” and with their actual purchase value; Orders will not be marked as “Gift” or with falsified values to avoid import taxes.
Blackbraid.us is not responsible for delays due to customs.
We also highly recommend that international buyers provide valid phone numbers and follow their order tracking information closely. Often times your countries customs department may need to reach out to you after receiving the parcel and if they have any trouble contacting you, they may return your parcel as “Unclaimed”.
Orders returned to sender as “unclaimed”, “duties unpaid/rejected by receiver”, or “undeliverable” will be refunded sans-shipping costs.
GERMAN customers: Please note that your countries regulations for fees on imported goods have changed as of 2021. Please see this Deutsche Post announcement for details.
PROBLEMS WITH DELIVERY
If you have not received your order within the estimated shipping times; please first refer to the tracking information provided to see if your order is still in transit or if there was a problem with delivery to your address.
If your parcel is determined missing by the postal service, please contact email@example.com to arrange a refund or replacement. Please note that the postal service will not consider a package as “Missing” until 30 days after the last tracking scan.
If your parcel is damaged in transit; please email photos of the damaged shipping packaging & damaged goods to firstname.lastname@example.org within 48hrs of receipt. This is required in order to file a damage report with the postal services. Replacements for damaged goods cannot be issued without photographic proof of the damaged shipping packaging or more than 48hrs after confirmed parcel delivery.
Please note that minor cosmetic damage acquired during shipping or “bumps” to the corners of paper LP sleeve or gatefold packaging are not eligible for damage claims; however larger bends, dents, water damage, and visible warping can be claimed and covered as damage.
We do our best in providing extra protection when packing orders but sometimes the postal service doesn’t handle the packages with the upmost care and this is outside of our control.
If the postal service has confirmed an order as delivered but you are unable to find the parcel; we are unable to replace or refund these orders. In these cases you will need to work with the postal service to locate the parcel.
INTERNATIONAL BUYERS: In most cases, delivery delays of international orders are due to packages being held by your country’s customs office for import duties and/or taxes owed. International buyers are responsible for any customs and import taxes that may apply to their order and Blackbraid.us is not responsible for delays due to customs or packages returned to sender by customs for lack of required action on behalf of the recipient.
Orders returned to sender as “undeliverable” will be refunded sans-shipping costs.
As long as the order has not already shipped, we can cancel your order. If your order has already shipped, you can refuse the package [easiest] and it will be sent back to us, we will then treat it as a returned order which will be refunded sans-shipping costs.
DIGITAL MOCKUP ACCURACY
We do our best to ensure the digital mocks displayed of our products are as accurate as possible. However please be aware physically printed colors may very slightly by production batch and that some screens may display colors differently than others. Because of these factors the colors of your printed products may differ form the digital mockup.
In the case of colored vinyl; digital mockups & photos are intended to display an "average approximation" of the vinyl produced. Colored vinyl is an art-form, not an exact science. Each disc is unique, therefore discs featuring marbling, swirls, splatters or other mixed details will vary.
Also, please be aware that the sizing & placement of screen-printed images on garments may very depending on the garment’s physical size. The digital Mockups intended to display the average size & placement of printed graphics on the garment.
PRINTED GARMENT CARE & LONGEVITY
Most apparel merchandise on this website (shits, hoodies, ext) are our graphics printed onto pre-existing blank garments. Product listings include the brand/model number of the blank garment used to aid customers in ordering the correct size & to be as transparent as possible about the garments being purchased.
Please note that the garments are not washed after being printed and may have a faint vinegar/chemical smell from the printing process. This will be removed in washing.
Printed garments also may crack and/or peel slightly over time with repeated use and washing; this is a normal feature of printed garments. Print cracking on very thin lines or small pointed corners is especially common. The best practice for preserving the quality of your printed garments is to wash them inside out and air dry them.
This webstore does not offer autographed products.
RETURNS & EXCHANGES
We do allow returns & exchanges of unworn, unwashed, garments & unopened media within 7 days of delivery.
Blackbraid.com is not responsible for the shipping costs for exchanges or undamaged returns.
If you would like to return or exchange your order, please email email@example.com to let us know how you would like to proceed.
*Please note that as Blackbraid is an independent project; most of the merchandise is produced in small or limited batches. Therefore we cannot guarantee all sizes of a particular garment will be available for exchange.
*Custom and/or made-to-order items are not eligible for exchange or return unless there is a defect with the product.
Returns of webstore orders CANNOT be made in-person at Blackbraid concerts and vice versa.