Refund policy
RETURNS & EXCHANGES
We do allow returns & exchanges of unworn, unwashed, garments & unopened media within 7 days of delivery.
If you would like to return or exchange your order, please email Support@Blackbraid.EU to request an exchange.
Return shipping is free for returns of damaged or defective merchandise.
This webstore is not responsible for the shipping costs for voluntary exchanges and/or undamaged returns.
RETURNS MUST BE DELIVERED DIRECTLY TO THE WAREHOUSE ADDRESS - RETURNS SENT TO DELIVERY PICKUP POINTS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER BY THE DELIVERY POINT.
If you are making a voluntary return for which you are buying your own postage; ensure you are using a “Door-to-Door” shipping method. Returns left at pickup-points will not be collected by our warehouse staff and will not be accepted.
*Please note that most of the merchandise on this webstore is produced in small or limited quantities. Therefore we cannot guarantee all sizes of a particular garment will be available for exchange.
*Custom and/or made-to-order items are not eligible for exchange or return unless there is a defect with the product.
Returns of webstore orders CANNOT be made in-person at concerts and vice versa.